OpenSRS: Reseller Friendly since 1999
 

Payment Terms

Pre-payment

Prior to registering domains, purchasing digital certificates or email boxes using OpenSRS, the Reseller must deposit funds into their reseller account. We recommend pre-paying at least one month worth of credit in advance.

Reseller Activation Fee

A one-time fee of $95 (plus GST or HST where applicable) is required to activate all new reseller accounts. This fee is non-refundable and due at time of application processing.

Please note this is an account activation fee. You may offer as many domain extensions or services under this account without paying any additional yearly fees.

Payment Methods

OpenSRS accepts pre-payment by wire transfer, check, international money order, credit card, and Automated Check Handling (direct withdrawal). We do not accept payments remitted in currencies other than U.S. Dollars (USD).

Funds deposited into your Reseller account by credit card are subject to a 3% processing fee. Funds deposited into your reseller account via any other payment method may be subject to a fee from your local bank (OpenSRS does not charge a fee). This fee is charged on your deposit (pre-tax), with the remainder being placed in your account.

GST or HST must be paid by all Canadian Registration Service Providers (depending on the Province in which the Reseller is located). For information on sales tax rebates, please refer to the Canadian Customs and Revenue Agency web site.

Please note that we recommend purchasing at least one month's worth of credit at a time. Depending on the payment method you choose, and volume, applying your payment to your account balance can take up to two business days from us receiving your payment.

For more information see the Payments section of the Reseller's Guide to Domain Name Registration and Management.

Credit Cards

If you are making a credit card remittance, there are two methods you can use to make credit card payments:

Online Credit Card Payment

Please use the "Online Credit Card Payment" link within the Control Panel to submit a payment online. View a screencast demonstrating how to fund your account with a credit card.

Faxed Credit Card Payment

Please submit by fax a signed copy of this form. Credit card remittances will be processed within one business day.

Automated Clearing House (ACH) Payments

In order to make ACH payments, please download and read the contract agreement and fax a signed copy of the application form with a void check: ACH Payment Application Form

Upon receipt, Tucows will assess your application and either authorize or decline your request. You will be advised by email. Please allow three (3) business days to process your application.

If approved for ACH payment transactions you will be assigned a maximum number of payment requests that can be made within a three (3) day period. You will also be assigned a maximum per payment ceiling.

Resellers will have the option of either making single payments or set a minimum balance trigger which will set in motion an automatic payment request. This trigger value is set by the Reseller within the per payment maximum guideline.

Note: If the first attempt of each payment request fails, the bank will make a second attempt to process your payment. There is a charge of $1.00 for the second attempt. If the second attempt also fails, the funds will be reversed from your account and a $25.00 service charge will be applied.

To change the bank account for future ACH payments you must forward another authorization form and void check.

Please note that ACH payments are only accepted for banks in North America and only in USD.

Wire Transfers

When remitting a payment via wire transfer, please send a confirmation e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with your Company name, OpenSRS user name (if you have been assigned one), date, originating bank, amount of the transfer, and the Account Name in which the transfer was conducted from. Wire transfer remittances will be transferred to your account within one business day of receipt.

Please ensure your company name or OpenSRS user name appear in the sender section of the wire transfer.

Please note that there is a $15 US processing charge for remittances by wire transfer for under $5000.00 US. Please add this amount to any remittances submitted via this method.

U.S. dollar wire transfers should be submitted to:

Intermediary Bank:
Wells Fargo NA
SWIFT: PNBPUS3NNYC
ABA: 026005092

Final Bank:
Bank of Montreal
Toronto Branch
100 King Street West
Toronto, Ontario
M5X 1A3 CANADA

Beneficiary: Tucows.com Co
For credit to a/c #: 00024605193
SWIFT: BOFMCAM2

Tucows Email Service customers making a payment in a currency other than U.S. dollars should submit their payments to:

Beneficiary Bank:
HSBC Bank Canada 70 York Street, Toronto, Ontario
SWIFT: HKBCCATT
Beneficiary Name: Tucows.com Co
Beneficiary A/C Numbers:
UK Pounds Sterling: 002-348624-270
Euros: 002-348624-271
Japanese Yen: 002-348624-272

Cheque, International money orders

Cheque Payments and money orders should be made payable to Tucows.com Co. and delivered to:

Tucows Inc.
96 Mowat Avenue
Toronto, Ontario
Canada
M6K 3M1

You must include your OpenSRS username with your cheque or money order. Please note that non-certified cheque remittances will not be applied to your account balance until the transaction has cleared our bank, which can take up to 15 business days.

Certified cheques and International Money Orders will be applied to your account balance within one business day.

Credit Cards

If you are making a credit card remittance, please submit by fax a signed copy of this form. Credit card remittances will be processed within one business day.

Online Credit Card Account Updates

Once you have made a minimum of three payments by some other means, you have the option of updating your OpenSRS account online.

Refunds

OpenSRS will refund any unused portion of your account balance within two weeks after receiving a written request. We will not refund money that has been used for a domain registration or transfer, no matter what the circumstances.

Balance check

Registration Service Providers will be able to check their current account balance at anytime using the OpenSRS Registration Service Provider web interface.

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