The Search Reg System Orders option allows you to view all orders within your instance of OpenHRS (except those created using the Insert/Transfer a Domain function, as they are all confirmed and only stored from a billing perspective). This feature provides the following benefits:
Ability to track successful orders for accounting reconciliation.
Allows administrators to review orders that require attention.
Ability to quickly troubleshoot end-user requests.
Displays initial registration values on a domain, to assist in compliance issues
Note: This feature shows the order request as it was originally entered for the domain. To see the domain's current information, use the Query a Domain feature.
To search for a domain
From the AWI main page, in the Domains section, click Search Reg System Orders.
The Search Reg System Orders page opens.
Use the drop-down lists and textboxes to refine your search. All fields are optional, but more search criteria returns more precise results. Search options include:
Order ID—The Order ID of the transaction.
Domain—If you are searching for a specific domain, enter it here; wildcards are accepted.
Registration type—Choose the type of orders to display: All, New, Renewal, Transfer.
Status—Choose the status of the order: All, Pending, Processed, Completed, Cancelled, Declined, Waiting for Response from Registry.
Allow Bypassing Transfer Notification—Allows you to search for transfers where the initial confirmation message was not sent to the domain owner to ensure that the transfer was issued immediately. This process DOES NOT comply with ICANN transfer rules unless a paper copy of the confirmation is received.
Email—The email address of the domain's admin contact; wildcards are accepted.
Affiliate ID—The unique identifier that you have previously assigned to one of your affiliates, most commonly one of your Resellers. Since the use of an affiliate ID is optional, this field may not be applicable to your search; wildcards are accepted.
Reseller—The username of the Reseller from whom the domain or service was ordered. Not all HRS customers have Resellers, so this field may not be applicable to your search; wildcards are accepted.
Order Date—Enter the date prior to which the system should search. This field can be formatted as 'today', 'MM/DD/YYYY' or 'Jun 12, 2011'.
When done entering search criteria, click Search.
The Reg System Orders page opens with search results.
From the search results, you can see the information related to the orders themselves. This includes information about the order ID, the domain requested, the type of order, the order status, email, order date and period, etc. This interface displays 50 results per page, and creates pages based on the criteria of the search page.
Locate the domain in the Domain column. If necessary, use the paging links to scroll through multiple pages of returned domains. For more information on the domain, click the domain name link.
Note: All order notes are stored for historical reasons, and as a result may not reflect the current domain state. The notes can and do contain information regarding errors even after the errors have been corrected.