Change management is all about ensuring the stability of our services. In the last year, we made significant improvements to our Change Management processes.
In part one of the series, A.J. Mirani, Manager, Technical Operations, talked about how we analyze changes and manage risk. Creating categories for changes and risk is only part of a solid change management process. In part two, A.J. provides more context to the life-cycle of a change request:
You might also be interested in A.J’s introduction to the Technical Operations team that we posted a few months back.
Stay tuned for more videos about the Technical teams at OpenSRS. Also, if you have any suggestions for topics you’d like to hear more about, let us know.