For OpenSRS services only, we will continue to provide advance email notification to our Resellers regarding scheduled maintenance windows. (These are usually provided at least 1 week in advance). Other than the maintenance calendar update, we will not provide advance notification via email for registry and vendor maintenance windows. Registries and vendors vary the timing of their advance notification for scheduled maintenance. Instead, as soon as we get the registry or vendor messages, we will update the maintenance calendar and schedule the windows for real-time notification on the Status Dashboard.

The Status menu includes the new maintenance calendar and options on how to subscribe to Status:

OpenSRS Status Dashboard has real-time content about all our services including incidents and maintenance windows. For service outages (incidents), we provide frequent updates with full details including an incident summary at the conclusion of an issue. We also indicate the type of Status for services by the following color-coded categories: Online=green, Degraded=orange, Offline=red and Maintenance=gray.

On our Status Dashboard, customers can see real-time and archived data including maintenance and incident summaries. As a reminder, we encourage you to sign up to receive RSS, Twitter or email notifications.

****************************

Around 10:15 a.m. ET this morning we experienced a power disruption at our HQ.

At this point, we are working to restore power as quickly as possible.

Reseller Support is currently unavailable via phone. Support tickets may be submitted via email, which will be queued for response.

We’ll keep you updated on here the blog as we work to restore service.