By: James Koole on November 21st, 2012
Posted in: Announcements
Tags: Holiday Hours
Comments: 0

Thursday, November 22, 2012 is Thanksgiving Day in the US. While we’re definitely thankful for a multitude of various things up here in Canada where OpenSRS is based, tomorrow is not a holiday for us. As a result, we’ll be staffed as usual in all departments.

We wish our American friends a Happy Thanksgiving and we hope you have an enjoyable day of rest and relaxation with family and friends.

By: Erik Bartz on November 20th, 2012
Posted in: Reseller Resources
Tags: Ting
Comments: 0

Here is an easier way to tell your customers about Ting and demonstrate the savings they can receive. Use our embeddable savings calculator on your own site. We’ve taken out links back to Ting.com, so all you need to do is show a link/banner with your referral code to direct people to the Ting site.

Here is the embed code:

<iframe src=”https://ting.com/fb/calculator_wl” width=”900″ height=”500″ frameborder=0></iframe>

If you don’t know what to do with that (or have any problems) and you would like to have a Ting savings calculator on your site, we are happy to help. Just comment here and we will have someone geeky get back to you.

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And for larger customers, head over to the Ting marketing resources page and download our spreadsheet for calculating savings for clients with lots of devices. Its an effective way to show small businesses the ROI they can expect when they switch their company to Ting.

By: OpenSRS Team on October 29th, 2012
Posted in: Announcements
Tags: .ASIA, Promotions
Comments: 2

Starting on November 1 and continuing through to the end of the year, .ASIA domains will be on sale at a registry cost of just $1.99. Considering the usual registry cost for .ASIA is $10, it’s a pretty great deal.

Like most OpenSRS promotions, you’ll need to sign up to take advantage of the savings and do a little promotion of .ASIA domains. That can be done with something like a banner on your website, or through an email to your customers.

Sign up here.

Continuing Promotions

We have a few other promos still ongoing as well – .MOBI, .INFO and .PRO are all on sale, as is .ORG. You can always view current promotions on our website.

By: James Koole on October 22nd, 2012
Posted in: Announcements, Reseller Resources
Tags: forums, support
Comments: 4

If you’ve opened a ticket with us in the past week or so, then you’ve probably already noticed something new. We recently transitioned to a new platform for OpenSRS Help and Support.

The cutover went quite smoothly. The new ticket system for Reseller Support offers some great new things for you – ticket history, the ability to view and update tickets via the web (and on mobile devices), and a clean new look and feel.

New Forums, Knowledge Bases and Announcements Sections

Along with the new ticketing system comes new Community Forums, Knowledge Bases and Announcements sections.

The new forums are integrated into the ticketing system now and we have the ability to promote forum posts into tickets when it makes sense. Our goal is to give you more support options – email, phone, public forums, Twitter, Facebook, etc.

You’ll also note a new “Feature Requests” forum. This one operates a bit differently and allows you to make a request for something you’d like to see from OpenSRS, and vote on requests that have been made. We don’t promise to add every new feature that’s requested, but we do pledge to consider each and every one thoughtfully. It’s visible only when you are logged in to the OpenSRS Help & Support site.

The Knowledge Bases (for services and integration) are a bit on the empty side right now, but we’ll be filling those up with articles and content over the next few weeks. Feel free to suggest articles to us. We expect this to become a significant resource for our Resellers and it’s something we’ve wanted to provide for a long time.

We’ve created an Announcements section as well. That will be home to things like Incident Reports, service release notes, Maintenance notifications, support updates (like holiday hours) and any other bits of info we need to pass along to you. Some of these areas are only visible to logged in users.

A couple of notes

• You’ll have to create a new login for OpenSRS Help & Support. We’re working on integrating your Reseller account login with this support site, but until we have support on the OpenSRS side for multiple logins for a single Reseller account (coming soon!), we’re going to keep things separate.
• Those of you who already had forum accounts, sorry…you’ll need to create a new account (which will also function as your Reseller Support account). We’ve shut off posting on the old forums, but we’ll leave that content up in a “read-only” state for now in case you want to reference anything.

Take a look!

We invite you to head over and create an account today. Please feel free to provide any feedback in the General forum – we’re committed to making this a great resource site for you. Let us know what works and what doesn’t and provide us with suggestions on Knowledge Base articles and other ways we can provide better support.

By: James Koole on October 19th, 2012
Posted in: OpenSRS Services
Tags: OpenSRS Email Service
Comments: 0

The migration of customer mailboxes off the troubled storage infrastructure to the new NAS clusters continues as expected.

We’re pleased to report that the migration of customer mailboxes from the specific head that was causing the issues on Email Cluster B is nearly complete, within the expected timeframe noted in our previous update. A very small percentage (~5%) of customer mailboxes remain and we expect that migration to be completed shortly.

Migrations of remaining customer mailboxes to the new storage infrastructure will begin immediately following. Those mailboxes represent 55% of the total mailboxes which were stored on the troubled infrastructure, but all of these mailboxes are stored on the “good” head that hasn’t been the cause of any issues.

The timeline for the completion of the full migration of customer mailboxes onto the new hardware remains the same – early to mid-November.

We’ll have a further update within 7 to 10 days, or as milestones are reached.