OpenSRS: Reseller Friendly since 1999

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Registrant Verification Improvements

At OpenSRS, we are constantly improving our products to ensure you are getting the most out of our services. We have implemented a variety of changes to better your Registrant Verification experience. Here are some improvements you can expect:

1) Customizable
To appear that the verification is done through you, custom options are now available. You can upload your own logo for your customers to see, add custom text that will appear above and below the Registrant Verification page, and the ability for resellers to brand the verification URL using their own domain name. In addition, when a submission has been made, you can specify the page to which you want them to be sent once they verify their contact information. Visit our knowledge base for more details.

2) Access to reports
You can access detailed reports on the Dashboard page of the Control Panel. Under Reports, you can click “Download Daily Registrant Verification CSV File”. You can choose to open or save the file.

3) Control sent messages
Daily notifications are sent to resellers when a domain gets suspended. You can now disable the message through the Control Panel or through the RWI. This will give you the flexibility to control the communication preferences. For more details on this feature, please visit our knowledge base.

For a detailed list of improvements, be sure to read our article.

Claims notice

OpenSRS will begin accepting domain registrations that have a registered claim with the Trademark Clearinghouse.

For the first 90 days after a new TLD enters the General Availability phase, a notification is sent to the potential registrant, prior to domain registration, informing them that a trademark claim applies to the requested domain. This trademark claim must be acknowledged and approved before the domain can be registered within 48 hours.

Only if the domain is registered will the trademark claims holder be notified that a domain has been registered matching their trademark claim. The trademark claims holder is not notified of a registration request – i.e. the registration is abandoned after viewing the claims notice.

We have provided additional details below on how claims notices will appear within the RWI, new control panel and API.


• Lookup domain and name_suggest commands will return a new parameter name called “has_claim” with a value of 0 or 1 for new TLDs within the 90 day claims period
• sw_register and process_pending will return a new parameter name called “async_reason” with one of the following values only if the order is submitted to an asynchronous registry or a claim exists:

  • general – Order was submitted to an asynchronous registry
  • has_claim – Registrant action required before an order can be completed

• An additional reseller agent return code has been added – 260 – Registration is pending registrant review before completing due to claim/trademark


• When placing a domain order with a claim against the domain, a notice will appear both during the order process and after the order is submitted. A notice of an existing claim will not appear during availability results
• Resend Claims Email – To resend the claims email, view the order in progress and click the link “Resend request to the domain owner”


New Control Panel
• “Pending claim” is a new status that will appear when a name has a claim against it
• Resend Claims Email – To resend the claims email, view the domain details page and select “Resend Claim Review Email” from the actions menu
• When placing a domain order with a claim against the domain, an alert will appear asking you to confirm your order

.CA compliance changes

On March 6, CIRA, the .CA registry operator, will change their data validation rules. Please keep in mind that on this date, CIRA will become more strict about owner data submitted when a domain is registered or modified.

Going forward, the following information MUST be provided for a registrant contact every time a .CA name is registered or updated:

- First Name
- Last Name
- Email
- Phone
- Street
- City
- Province/State (Mandatory when Canada or US is selected, otherwise optional)
- Country
- Postal Code (Mandatory when Canada or US is selected, otherwise optional)

Historically, the registry has not made all fields mandatory. Please ensure you are submitting complete and full information when a name is registered or updated; otherwise, your order will fail with an error message stating a required field has not been entered.

Please note this change does not have any impact on administrative or technical contacts.

Mass Surveillance – The Day we Fight Back

Being able to conduct our private online affairs privately is important.

If you don’t need any further convincing, jump down to find out why online privacy matters to us, what we’re doing to help protect it and how you can help.

Perhaps our opening statement seems weird and anachronistic, seeing as we live in a world where people are increasing both the amount of information they share, and the speed at which they share it.

Here’s why we think online privacy is important.

Privacy gives us the space as individuals to find and define our sense of self, and for organizations and companies to innovate and experiment.

Mass surveillance strips us all of the opportunity to choose what information we share, when, where and with whom. The choice between what’s public and what’s private is now in the hands of those that control the data.

Over the past eight months, the details of various national mass surveillance programs have been brought to light. We find the broad and unmitigated power that’s being entrusted to bodies like the National Security Agency (NSA) truly frightening.

We are pretty upset about it. We think you should be pretty upset about it too.

These mass surveillance programs undermine trust in our governments and in the corporations that provide access to and services on the Internet. Most importantly, it undermines trust in the Internet itself. It is the Internet that brings us together and allows us to share in each other’s experiences.

Why it matters to us

For OpenSRS: There is a crisis of faith in the organizations that govern the Internet. That, consequently, undermines how our business operates. The policies and procedures that are part of running the Internet infrastructure businesses depend on requires global trust in the organizations that develop and enforce them. Perhaps these organizations, like the Internet Corporation for Assigned Names and Numbers (ICANN), are too closely connected to the US government, but can they become more global without benefitting those that would seek to control, censor and undermine the Internet?

For Ting: We’ve tried very hard to build a unique service. We’re open and transparent in our pricing and in how we interact with our customers. After years of gouging and poor customer service, it’s no wonder that there is a general lack of trust in mobile service providers. Now, though, it’s also clear that some companies have been providing warrantless, wholesale data access to surveillance programs. Customers are now concerned that we’re providing their phone records and meta-data to these programs without notification or due process. Though we haven’t received any law enforcement requests for user information, these concerns are understandable.

What we’re doing about it

We’re trying to raise awareness through this post and by participating in The Day we Fight Back. We’re also raising money for the Electronic Frontier Foundation (EFF).

  • Hover will be donating $1 for every domain transferred to Hover on February 11.
  • Ting will be donating $1 up to $10,000 for everyone that shares this post from the Ting blog using the sharing tools there.

What you can do about it

Here’s the great bit. Just over a year ago, citizens joined together online to defeat some rather heinous digital communications legislation. We know that individual voices matter, and we’ve seen the change they can bring.

If you’re American: Use the banner at the bottom of this post to contact your legislator and let them know that mass surveillance is unacceptable.

If you’re Canadian: Sign the petition hosted by OpenMedia. Or you can find and contact your member of parliament. Now is an excellent time to ask for increased oversight of the Communications Security Establishment (CSE).

Global citizens: Visit The Day We Fight Back and tweet, Facebook, or G+ your support for ending programs of mass surveillance.

Registrant verification announcement

New regulations and procedures as per ICANN’s 2013 Registrar Accreditation Agreement are now live. Here’s some important information you need to know:

Validating a registrant’s email address

  •  Effective immediately, the registrant contact needs to be validated upon the purchase or transfer of a domain name, or if the registrant’s first name, last name or email address have been modified. OpenSRS sends an email that, like our other features, has white label/branding capabilities.
  • Reminder emails will be re-sent on days 5, 10 and 13 within the 15-day validation window; messages on days 10 and 13 of this process are sent to the Admin, Tech and Billing contacts as well. These reminders can be disabled.
  • The same process takes place if a WHOIS Data Reminder Policy (WDRP) notice, 30 day expiration notice or 5 day expiration notice bounce. It’s therefore crucial to ensure the WHOIS data your customer provides is correct.
  • Failing to receive a response within 15 days requires us to suspend the name. As a result, the name will be placed on ClientHold, rendering the domain name inactive.
  • This process applies to all gTLDs. There is no impact to existing names as long as they are not modified, and WDRP/expiration notices do not bounce.

As a result of these changes, we have introduced a number of features:

  • White label/branding capabilities for all registrant validation and reminder emails;
  • The ability to resend validation e-mails through the control panel and API (send_registrant_verification_email);
  • Additional information within a new API call regarding a name’s validation status (get_registrant_verification_status);
  • The ability to filter names by validation status in the new control panel;
  • The ability to send optional reminder e-mails 5, 10 and 13 days after the validation process is triggered.

You can also consult our registrant validation FAQ, located in our knowledge base.

Important: Increased data validation

The 2013 RAA requires registrars to ensure email addresses, postal addresses and phone numbers are formatted properly as per specific RFCs and ITU specifications. As a result, please ensure contact data sent is valid (for example, phone numbers formatted properly and postal/zip codes corresponding to the correct country) in order to avoid any ordering issues.


OpenSRS joins the SedoMLS network

OpenSRS has partnered with Sedo joining its SedoMLS network. If you aren’t familiar with it, SedoMLS is the world’s largest domain distribution network, placing more domain names in front of potential buyers than any other domain sales channel. By partnering with OpenSRS, Sedo is also expanding its distribution of both premium and new gTLD inventory to our reseller channel, further growing the reach of its inventory.

This is big news for OpenSRS given that we will now be able to automatically distribute more than 17 million premium domain name extensions to our resellers. Sedo’s gTLD inventory includes .CLUB, .SINGLE and more than 400 other new gTLD extensions. Domains registered through OpenSRS can also be listed for sale on the SedoMLS network.

New TLDs have arrived. Here’s what you need to know

On December 3rd, the first of many new TLDs will arrive at OpenSRS! We’ll be launching sunrise registrations for 14 new domain extensions and will also begin accepting registrations for the Trademark Clearinghouse.

Sunrise registrations

We’re pleased to announce the upcoming commencement of sunrise for several new extensions:


Here are some important dates to remember:


  • Sunrise opens at OpenSRS: December 3rd, 2013
  • Sunrise closes: January 24th, 2014
  • General availability opens: January 29th, 2014


  • Sunrise opens at OpenSRS: December 3rd, 2013
  • Sunrise closes: January 31st, 2014
  • General availability opens: February 5th, 2014

We will have additional information concerning general availability in the coming weeks.

Pricing for Sunrise registrations

Pricing for each extension has two parts: a sunrise fee, and a one-year registration fee.

TLD Sunrise fee Registration fee* Total
.HOLDINGS $120 $45 $165
.VENTURES $120 $45 $165
.SINGLES $120 $30 $150
.CLOTHING $120 $30 $150
.GURU $120 $30 $150
.BIKE $120 $30 $150
.PLUMBING $120 $30 $150
.CAMERA $120 $30 $150
.LIGHTING $120 $20 $140
.EQUIPMENT $120 $20 $140
.ESTATE $120 $30 $150
.GRAPHICS $120 $20 $140
.GALLERY $120 $20 $140
.PHOTOGRAPHY $120 $20 $140

*1-year registration fee.

At the time of ordering, the sunrise fee will be charged to your reseller account and the registration fee put on hold. The registration fee will subsequently be charged if the name applied for is successfully registered, and returned if it is not; multiple applications for the same name will go to auction. Please note that the sunrise fee is non-refundable.

Read more about the Sunrise phase.

Trademark Clearinghouse (TMCH)

One new development in the sunrise process for new TLDs is the introduction of the TMCH. In order to purchase a domain during the sunrise phase at any registry, a corresponding trademark must be registered in the TMCH first.

Once a trademark is successfully registered, the resulting Signed Mark Data (SMD) file can be used to provide proof of trademark rights for all sunrise orders.

Trademark registrations are available for $220 per year and are available in 1, 3 and 5 year terms. This includes 20 labels, and the Trademark Claims service as well (this notifies trademark holders when a name using their trademark is registered). Additional packages of 20 labels are available for $50 per year, and are also available in 1, 3 and 5 year terms.

Read more about TMCH.

New TLDs represent the single biggest change to domain names in over a decade. We’re extremely excited to introduce these to OpenSRS, and look forward to an exciting 2014 filled with many new extensions and ideas.

.NET, Powered by Verisign

net_logoThe world of domains names is about to get really complicated and messy, but in the midst of the change one domain stands ready and willing to help your customer’s get global credibility. As one of the first web domains, .NET is instantly recognizable domain around the globe.

Powered by Verisign, .NET has grown to over 15 million. Its a great alternative to .COM as there are no specific legal or geographic qualification to get a .NET domain name registered. So now is a great time to remind your customers of the value and strength of .NET as a preferred choice.

Download the New Assets
To support your efforts, Verisign has developed new brand assets to help get the word out and establish .NET as the preferred alternative domain extension. Head over to our Marketing Resources page to download the latest logos, banner ads, and videos you can start using right away on your site and marketing materials.

Earn $100 Account Credit
We’ve also set up an extra incentive you can take advantage of today. Download the new .NET assets and incorporate them in your site; then via this form show us a screenshot and we’ll deposit $50 into your OpenSRS account. Go the next step of writing and distributing a pro-.NET asset, such as a blog post or an email to your customers/prospects, and show us what you did for another $50 credit. That is an easy $100 for each and every reseller to take advantage of today.

We’ve Lowered pricing on several Thawte SSL Certificates

thawte_logoWe have some good news to share: we’ve permanently lowered prices for five different Thawte SSL Certificates.

  • SSL 123 – $55 from $59
  • SSL Web Server – $90 from $99
  • Thawte Wildcard – $320 from $390
  • SGC Super – $170 from $249
  • SSL Web Server EV – $120 from $195

As the first International Certificate Authority, Thawte makes an excellent choice to offer to your customers. And since its backed by Symantec you can have faith you’re offering your customers a reliable certificate.

Campaign Resources
Be sure to check out the marketing resources page to assist you in growing your Thawte business.

WHMCS Plugins Now out of Beta

OpenSRS is excited to announce the release of six plugins for WHMCS that will allow our resellers to easily sell our products & services and integrate directly with our platform. All of these plugins are available today at no cost and are 100% open source. We hope you’ll start using them and provide feedback so we can continue to improve them.

For a list of all features and to download our plugins, visit

OpenSRS Domains Pro

  • Works alongside other registrar modules
  • Adds .PW to the list of ccTLDs
  • Supports WHMCS Domain Sync
  • Register/Renew/Transfer new domains
  • Enable or disable WHOIS privacy functionality
  • Remove WHOIS privacy service from registrar and billing area
  • Automatic invoice generation for clients who enable whois privacy support is now available via the client area
  • Adds support and fixes the phone # formatting issue that affected WHMCS’ OpenSRS module


  • You can now manage existing certificates within WHMCS
  • Register/Renew/Terminate for all supported certificates (Comodo, Symantec, GeoTrust, Trustwave, Thawte)
  • Auto configuration via client side interface
  • This module will NOT support SAN/UC certs


  • Create TRUSTe orders manually and via auto provisioning
  • Terminate TRUSTe orders
  • Auto renew of order upon payment
  • Manage and complete TRUSTe signup process

GeoTrust Anti-Malware Scan

  • Create GeoTrust Anti-Malware Scan orders manually and via auto provisioning
  • Terminate GeoTrust Anti-Malware Scan orders
  • Auto renew of order upon payment
  • Manage and on demand scan of GeoTrust Anti-Malware


  • Support for existing SiteLock accounts
  • Create SiteLock orders manually and via auto provisioning
  • Terminate SiteLock orders
  • Auto renew of order upon payment
  • Upgrade/Downgrade capabilities


  • Support for existing GoMobi purchases
  • Create GoMobi orders manually and via auto provisioning
  • Terminate GoMobi orders
  • Auto renew each month upon payment otherwise product is suspended
  • Suspend and un-suspend service

Q3 Domain Promotions

Seasons change and so do our quarterly promotions. A bunch of our Q2 promotions wrap up at the end of June, while a couple stick around to join a pair of great new promos starting a two or three-month run.

Q3 2013 Promotions

.INFO, .MOBI, .TV, .CO and .ME are coming back for Q3 with the same terms.

We do require that you sign up again this quarter to ensure that you continue to receive the promotional pricing on those extensions.

New promotions starting on July 1 include .PW and .ASIA.

  • .PW domains relaunched earlier this year as the extension for the Professional Web. Launch this great new option for your customers with introductory pricing. For resellers signed up for the promotion, the cost is just $5/domain year (regular cost is $10) in July and August.
  • We’re also featuring .ASIA domains this quarter at a great low cost. Sign up and the registry cost for .ASIA domains drops to just $2/domain year. That’s 80% off the usual registry cost of $10 through the end of September.

How Promotions Work

We pay out in the form of a rebate, deposited into your Reseller account at the beginning of the month for transactions processed in the previous month.

We ask that you sign up for each promotion separately because each promotion has different terms and conditions as set out by the registry operator. Usually, that means you agree to do some promotion of domain that is on sale. That can take the form of a banner ad on your homepage, an email blast, a blog post, or even just highlighting the specific extension in your search results.

Visit the Domain Promotions page to see all the Q3 2013 promotions and to sign up for those you wish to participate in and don’t forget about our “Pick Your Own ccTLD Promotion” announced last month. Choose from a list of 20 ccTLDs and receive a discount on those registrations through the end of the year. Learn more.

Announcing the new Pick Your Own ccTLD Promotion

Service Guy - Flags

Starting today you can choose a special discounted price for new registrations on a ccTLD of your choice for the remainder of the year. Pass the savings on to your customers, enjoy the extra margin or choose something in between.

We’ve assembled a list of 22 ccTLDs from all over the world so you’re sure to find something you like. Have a look and complete the form to let us know your selection. The request will be processed within 2-3 business days and won’t expire until December 31, 2013.

Get started: Choose your own ccTLD promotion!

Ting First Customer Bonus

PrintIf you’ve been thinking about promoting Ting to your customers, now is a great time to start because we’ve added a new bonus. When you sign up your first customer to Ting using your Offers referral URL code, your OpenSRS account will be credited a bonus $50.

But I know some of you are thinking, “Darn, I just signed up my first customer to Ting last week.” Don’t despair, the computer code behind the bonus is going all the way back to March 1, 2013.

Please note, regardless of when your first customer signs up, the bonuses will be applied at the beginning of each month when the process runs.

If you haven’t experienced Ting yet, or are unsure of network coverage in your area, but would like to before recommending it to customers, sign up for the Taste of Ting trial and we’ll get you set up. We have a bit of a waiting list, but we’re working our way through it as quickly as possible.

.PW Now Available

OpenSRS is pleased to announce general availability for .PW domains to all of our resellers. Pricing is $10/year for new, renew and transfer.


.PW is the namespace for individuals and businesses who want a professional presence on the web. There are no restrictions, so anyone can own a .PW domain name. .PW domains are affordable, available, secure and reputable.

Why .PW?

When you get online, you want to project a professional image. Whether you’re a business or an individual, you want the world to know that you are a part of a reputed network – the Professional Web. .PW gives you all this and more:

  • It’s Open – Anyone can register a .PW name
  • It’s Available – A completely new namespace, with unlimited domain options
  • It’s Affordable – Get a quality name at a reasonable price
  • It’s Secure – Best industry practices: UDRP, Trademark friendly

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