Ken Schafer talks "transparency in action" with Lenny Rachitsky
Yesterday, our very own Ken Schafer talked with Lenny Rachitsky from Transparent Uptime about the benefits, efforts and challenges behind the  implementation of operational transparency at OpenSRS.
Being transparent with your customers is an important part of customer service these days. From the interview:
“The days of hiding are over. You now have a choice of whether you want to tell the story or have others misrepresent the story on your behalf. It seems scary to admit you have problems but you gain so much by being open and honest that the stress of taking a new approach to communications is easily outweighed.” –Ken Schafer
Although we have a lot more work ahead of us, we’re proud of our transparency efforts here at OpenSRS. Visit Transparent Uptime for the full interview.
To see OpenSRS Status live view, visit http://status.opensrs.com.