OpenSRS: Reseller Friendly since 1999
 

Archive for: July, 2009

SuperAdmin (SysAdmin) Appreciation Day

Binary

SysAdmins can be thought of as perhaps the medical doctors of the technical world – heroes in their own right. They are the silent protectors, the caped defenders of our electronic cities. Armed with nothing but their sharp wit and lightning fast fingers, they bring to life an otherwise lifeless world. They rush to the aid of ailing servers and networks. They build enormous arrays of redundant storage, take the pulse for an ocean of applications and keep a watchful eye on row upon row of blinking servers. Who are these masked crusaders and what do they seek, you ask? And more importantly, do they have any super-powers? Fear not, they do not swing from buildings or trees, nor do they fly through the sky or have super-human strength. No, they view their world through an electronic window; taking comfort only in maintaining order for all within their domain – ever vigilant.

At OpenSRS, we have a small army of Unix variety SysAdmin heroes. They work tirelessly day and night to ensure we maintain a detailed analysis for our diverse environments. Behind the scenes these heroes spend endless hours planning and executing preventative measures against our common foes: downtime and degradation. Working with developers and engineers to bring new products and services to life in a configuration that is the most resilient and scalable available. Pouring over millions upon millions of lines of logs each day, the tiny footprints in the sand left behind by each application, they ferret out problems before they surface. They build walls of fire to protect us from the ever-evolving number of viruses and exploits lurking in the ether. And they bring balance to the chaotic world of packets, TCP and UDP alike.

Their work, frequently so successful and seamlessly integrated, by design goes unnoticed. Their super-hero preemptive work is critical for the achievement of nerd nirvana (or nerdvana as we like to call it here.) In general though, we tend to recognize our SysAdmin heroes most when they bring incidents to resolution. Well, today is their day. So to all of the SysAdmins here at OpenSRS and out there; you know who you are: We salute you!

Some of Our SysAdmins demonstrating Whois Privacy (they are shy)
Some of Our SysAdmins demonstrating Whois Privacy (they are camera-shy)

Photo: Paul Tichonczuk, Senior Web Application Developer

Holiday Hours for the Civic Holiday, Monday August 3, 2009

Monday, August 3rd, 2009 is a Civic Holiday in most parts of Canada.

As a result of the holiday, Tucows headquarters in Toronto will be operating with reduced staffing:

  • OpenSRS Technical Support will operate as usual, with regular hours.
  • Compliance, Payments, Service Bureau and Special Processing departments will all be closed Monday.

We’ll be back to our regular hours on Tuesday.

Adam Eisner: Outsmarting Your Competitors

HostingCon 2009

With just a few weeks to go until HostingCon 2009, I sat down with Director of Domain Services Adam Eisner to see if I could get him to reveal some nuggets from his presentation “20 Ways to Outsmart Your Competitors.”

Web hosting is a competitive business, and these are challenging times, but Adam has talked to hundreds of hosting companies over the years and has seen what separates the winners from the also-rans. According to him, so many companies do the same things, and it’s the ones who do things just a little bit differently who are having the most success. In this brand-new presentation, he’ll share some ways that web hosts can gain a competitive edge.

Though he was reluctant, I convinced him to reveal one of his 20 tips.

#16. Sell ONE package on your website. This is a popular practice among many successful web hosting companies today. Instead of promoting options like a “gold,” “silver” or “bronze” package, try selling one popular package and letting customers configure something different only if they choose to do so.

Simple, but effective. If you’re coming to HostingCon, make sure you plan to attend Adam’s presentation. It takes place on Tuesday August 11th, from 12:45-1:45pm in the Marketing and Sales track. We’re hoping to make it available later to those not able to attend.

As well, don’t forget to stop by the OpenSRS booth (#440) in the Exhibits Hall. We’ll have some fun giveaways, as well as a draw for a Dell Adamo laptop, valued at over $2,000.

CIRA Issues Warning Over New Phishing Attack

The Canadian Internet Registration Authority (CIRA) has issued a warning about a new phishing attack targeting holders of .CA domain names. If you receive an email with the subject line “Online Refund Form” asking for personal information, including Canadian Social Insurance Numbers, be aware that these are NOT coming from CIRA (listed in the From: field) or the Canada Revenue Agency, as they claim. Do not reply to them.

The Registries: .BIZ

Editor’s note: OpenSRS offers 25 different top-level domains (TLDs) for our resellers. This is the eighth post in a series intended to share information about the wide range of TLDs and to introduce you to some of the available resources that the various Registries provide.

With more than two million domains, the .BIZ gTLD is built for businesses of all sizes. Neustar has been the registry operator since 2001. Whether you are using .BIZ as part of your domain suite for branding or as a stand-alone domain, customers know that you are business-focused with this TLD. As the 10th largest TLD, .BIZ still has some great domains available, and Neustar has recently opened up an auction for 1- and 2-character .BIZ domains. Proposal submissions are due by September 30, 2009.

Who purchases .BIZ?
.BIZ

  • Are between the age of 35-64 and are predominantly male
    • 81% of registrants are between 35-64 years old
    • 66% of registrants are male
  • Are the business leaders of small companies with modest revenue
    • 59% of registrants are the President, CEO, or Owner
    • 73% represent a company of fewer than 10 people
    • 52% of registered businesses have revenue of less than $250K

.BIZ Quick Facts

  • .BIZ became available in 2001
  • Neustar is the registry operator
  • Reached 2 million domain names registered on June 23, 2009, becoming the 10th most registered TLD
  • Business-focused gTLD with no geographic qualification
  • .BIZ is no different than other TLDs such as .COM with regard to search results. Optimization and promotion are key to .BIZ becoming more prevalent in search results.
  • 33.5% of .BIZ domains are used for the business and computers category

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