Meet the Resellers: SiteGround
By: OpenSRS Team on January 21st, 2009
Posted in: Partners and Resellers
Tags: Meet the Resellers
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This latest installment in the “Meet the Resellers” series features Tina Kesova, Marketing Specialist at SiteGround.
Tina Kesova, SiteGround
James McNally (JM): How long has SiteGround been doing business and what are all the services you offer to your customers?
Tina Kesova (TK): We have been in the web hosting business since August 2003. We offer shared and dedicated web hosting solutions. The people we target are mainly owners of personal and small business websites, non-profit organizations, etc. Our clients are price sensitive, but are not willing to compromise quality of service. For customers with growing needs we offer an easy way for upgrading to Virtual Private or Dedicated Servers. We also strive to provide our customers with many free resources to help them manage their online projects in the best possible way.
JM: Any interesting stories from your company’s history?
TK: There are so many interesting things around us every day, indeed. I could tell stories all day long but I certainly have a favorite one. One day a customer contacted us through the Helpdesk and needed to urgently renew his hosting account as he had missed the renewal date. This is how his ticket ended:
I really need my site up immediately! Please, help me with the renewal!
ASAP
Then a colleague of mine started his reply:
Dear Asap,
We truly understand the issue and will be glad to assist you with the resolution of this case.
The “Dear Asap” case is now a mandatory example in our customer service training. 
JM: How did you personally get into the Internet business?
TK: All my internet business experience comes from SiteGround. When I started working here back in 2005 as a sales representative, I was truly illiterate when it came to web hosting, and have gained all of my knowledge and experience thanks to the constant training and immense help of my colleagues here. We really have a team of passionate and dedicated professionals ready to share their knowledge and experience at any time. I am really proud to know all these people for almost 4 years now.
JM: Where are you located and what makes it such a great place to do business? Are your customers mostly local?
TK: We have customers from all over the world, the majority of whom come from the USA. Due to this fact we have our data centers in Chicago and Houston. Our customer service teams are located in Sofia, Bulgaria, which is an ideal location since there are so many highly skilled and intelligent young people here. Working in a young and enthusiastic team is a strong motivator for all of us.
Alexander Nevsky Cathedral, Sofia, Bulgaria
JM: How long have you been an OpenSRS reseller?
TK: We have been working with OpenSRS since February 2007. Though our partnership is still young, I can definitely say that it has been mutually beneficial and we all believe that our partnership with OpenSRS is the greatest asset for SiteGround.
JM: How has your partnership with OpenSRS helped your company succeed?
TK: Most important of all is the quality of service we receive from you. The quality you deliver guarantees that SiteGround will provide excellent domain registration services. Your team is flexible, friendly, and always ready to provide assistance. Since we officially launched domain registrations through OpenSRS in February 2008, we have registered tens of thousands of domains. I call that success!
JM: What can we do to make the relationship stronger?
TK: The only recommendation I have at this stage is to work more on the OpenSRS reseller web interface (RWI). It is a wonderful management section with many, many useful tools, but is not user-friendly at all. So, a redesigned RWI for the new 2009 is my recommendation to you. (Editor’s Note: This is a top priority for us in 2009!)
JM: Any other suggestions or feedback for us?
TK: Lastly, I would like to say that the whole SiteGround team is really grateful to OpenSRS for the successful business relationship and we are looking forward to expanding it and making it even stronger. All the best for 2009 and for new challenges!
If you’re a reseller interested in sharing your story with our readers, get in touch with me (jamesmATopensrsDOTcom). We’d love to hear from you!
Special thanks to Flickr user Adam Sloan for making his photo available under a Creative Commons license