Email Outage Update: 8:00 PM ET
By: Ken Schafer on August 13th, 2008
Posted in: OpenSRS Services
Tags: Email Service
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For OpenSRS Email Service Customers on Cluster A, we have the following update:
At this time 50% of mailboxes on Cluster A cannot access email. Current status has not changed significantly since our last update but we do have additional information to share on the scope and timeline for restoration of services.
Due in large part to the nature and severity of the hardware failure we suffered we now estimate that rebuilding of the email databases impacted will take longer than we had anticipated.
Our current estimate is that full service to all customers will be restored on Saturday, August 16, 20:00 UTC.
We are naturally working on reducing the time these customers are offline in any way possible – this is our best estimate on the current impact. If at all possible we will restore access to users earlier than that, so you may find that some portion of your customers will regain normal access to their email earlier than our estimated time for full restoration of services.
We understand that email is critical to you and many of your customers and we are in the process of rolling out limited access to mailboxes via webmail. Over the next few hours your customers who log in via webmail will find that they can send and receive new messages. They will however not see old mail that has been stored on our servers. This mail is stored on the volumes that are currently being rebuilt and it is therefore not possible for us to give them access to it.
We have included a System Status message in each impacted user’s webmail inbox notifying them that they have access to new mail but not to email archived on the system. The text of the message can be found in the message posted to the System Status page.
We will continue to provide updates approximately every two hours until all mailboxes are fully restored.
Once again we deeply apologize to you and your customers that has been impacted by this service interruption.
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